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General Information

Are you going on vacation, a weekend getaway, or unable to care for your cat temporarily for another reason? And do you want your cat to lack nothing during this period? We have extensive experience with cats and will take care of your cat just as they are used to. You can leave home with peace of mind.

Procedure

How does it work?

If you’re interested, send a message via the contact page, and we’ll get in touch withyou as soon as possible. Of course, you can also call or use WhatsApp.

After you’ve reached out, we’ll schedule an informal meeting. During this visit, we’ll get to know you, the cat, and the house. We’ll put the agreements and all information about the cat’s care in writing to ensure that we are all on the same page. Any other necessary details to make the cat care period smooth will be discussed. You can also indicate and physically show us what we need to pay attention to. You’ll always receive a copy of the agreements made by email.

What do we do?

What do we expect from you?

Terms and Conditions

You are expected to have your cat(s) vaccinated against Feline Viral Rhinotracheitis and Feline Panleukopenia. It’s also important that your cat is dewormed and free from fleas. This is not only important for you and your cat, but also to prevent the risk of infection for the other cats we work with. The entire vaccination history of the cat is taken into account to assess whether your cat is vaccinated according to the conditions of Kattenhotel de Sprong.

Vaccinations against Feline Viral Rhinotracheitis and Feline Panleukopenia are mandatory.
The Feline Viral Rhinotracheitis vaccination should be administered annually, and the Feline Panleukopenia vaccine should be given every 2-3 years. If your cat has not been vaccinated for a number of years, a booster vaccination is necessary.

 -Feline Viral Rhinotracheitis: administered at least 3 weeks prior to the cat caretake period and not older than 11 months on the day you return home.

-Feline Panleukopenia: administered at least 3 weeks prior to the cat caretake period and not older than 2-3 years on the day you return home.

With each reservation, we request a copy of each cat’s vaccination record to determine if the vaccinations are sufficient for the cat caretake period. If you have any questions or doubts about the vaccination status, please contact us.

RATES

During the introductory meeting, we explain what you can expect from us. Any additional tasks outside the standard rate will be discussed and documented in the contract. This ensures that everyone is aware of what to expect.

Region 1

17,50
0 - 10 Km
The rate is per visit and includes travel expenses.

Region 2

18,50
10,1 - 15 Km
The rate is per visit and includes travel expenses.

Region 3

19,50*
15,1 Km and further *starting from
The rate is per visit and includes travel expenses.

Key Service

During the introductory meeting, we make arrangements regarding the key service. Keys are never labeled with a name or address to prevent them from being traced back to your home (we label the key with your cat’s name). ur pickup service for keys costs €7.50, and returning the keys by us also costs €7.50. If you choose to bring the keys yourself and collect them after the care period, there will be no charge for this service.

* Pickup and return of keys for region 2 is €10.00.

 

* Pickup and return of keys for region 3 is €12.50.

Cancellation service

It can always happen that your holiday doesn’t go ahead. Even though canceling is virtually cost-free up to two months before departure, this period is not feasible for all cancellations.

As much as we would like to be more lenient with this cancellation policy, it simply isn’t possible. Kattenhotel de Sprong is a small hotel and also provides a cat caretake service. We have often turned down others for reserved spots and cannot fill those spots at short notice.

To resolve this issue for both parties, alongside the fixed cancellation policy, we offer an additional cancellation service.

With a cancellation service, you can cancel at any time, regardless of the reason. For instance, due to illness or the passing of your cat (or even yourself or a family
member), a negative travel advisory, or even if your cat goes missing right before your vacation.

For the cancellation service, we charge 10% of the total cost.

When you cancel your holiday, you will receive a refund for the canceled days, minus €25.00 administrative fees, credited back to your account. It goes without saying that the costs of the cancellation service are non-refundable.

You can indicate whether you want to add the cancellation service on the reservation form. The costs for this service will be separately listed on the invoice in the confirmation email.

You can cancel by calling, emailing, or sending a WhatsApp message to Kattenhotel de Sprong.

The cancellation service can be added within 7 days after the reservation is made. Reservations made within two months before the start of the cat care period (hotel or home cat care) are also eligible for the cancellation service. However, in this case, you will immediately enroll in the cancellation service upon making the reservation. Changing the reservation to a completely different period is considered a cancellation.


Once the pet sitting period has commenced, it cannot be canceled.

The cancellation service is not mandatory. If the service is not utilized, the cancellation policy stated in the Terms and Conditions of Kattenhotel de Sprong applies without exception.

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Logeren & Herstellen

In een volledige nieuwbouw accommodatie in Nederweert (Midden-Limburg, nabij Weert) hebben we, samen met de architect, in het kattenhotel gestreefd naar maximaal comfort voor onze gasten. Uw kat verblijft in Kattenhotel de Sprong in een sfeervolle ambiance in een eigen luxe suite, waar een dekbedje met een gestreken overtrek voor hem of haar klaarligt. Natuurlijk is er voor de gasten van Kattenhotel de Sprong ook een boeiende speelkamer, waar ze alleen (of met hun huisgenootjes) zullen vertoeven.

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